The staff is great. The Manager was rude. Had to take my ring back 4 times do to the fact when I got it sized the inside of ring was all scuffed up, diamonds looked dulled, and there was gunk in the engraving. The lady at the counter knew they had my ring for almost 2 and a half months and told me they would give me anew ring if it was still not taken care of. Then the manager took my ring and cleaned it and buffed it out. All taken care of though there is still a scratch. They gave me the receipt back and the manager proceeds to tell me "Oh there is a scratch on the receipt, do I need to buff that out too?"
They were able to give me my dream engagement ring! I am beyond happy with my experience and of course my ring! Jennifer Kashat was awesome!
I bought my fiances ring online & had it shipped to this location to be picked up. They never called me to tell me it was there. Finally I called & they said it was in & that someone had tried to call me but my voicemail box was full even tho it absolutely was not full. I go to get it sized & they measure his figure & send the ring to be sized. Again no call back & it's long past the time it was supposed to be in, so I called. Again they used the excuse that my inbox was full even though it wasn't. This must be their go to excuse. I pick up the ring & it is way too small for him although they themselves measured his finger in store. Now I have to send it again, wait another month, & wait for a call that will never come again I'm sure.
Great customer service, great conversation with Ron, thank you for your help.
I wouldn't even give the Zales in Genesse Valley mall a 1 star. My mom has had a ring through them for years and EVERYTIME we go there they are beyond rude. Saying snarky remarks and things under their breath. I would love to report them to their manager but when doing do i found shes rude herself. No wonder why Kays is always packed. We will certainly not be back.
I was angry and just laughed annoyed and left. Horrible way to speak to a costumer and to be treated after not having my engagement ring for 2 and half month.
Zales is a US Jewelry Store based in Flint, Michigan. Zales is located at 3269 S Linden Rd, Flint, MI 48507, USA.
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