I woke up the morning of my appointment with an unfortunate shingles outbreak. Disappointed, I contacted the spa to reschedule my appointment. Much to my dismay, they refused to cancel my appointment without charging me 50% of my fee. When I told that of my medical condition that prevented them from waxing the infected area, they still refused my cancellation without charge. I was mortified. At that point, I had to drive to the spa and have a heated discussion with the OWNER before they agreed not to charge me.
I WOULD NOT RECOMMEND THIS TO MY WORST ENEMY.
I have never been so disrespected. The OWNER didn't even have the professionalism to take me to her office for this discussion. I almost had to pull my pants down to show her the infected area in the lobby of her establishment before she agreed.
Wonderful Place to Relax--I must say that this spa has one of the best buildings in the Michigan area. I moved to Ann Arbor recently and am in the process of looking for a spa that is equivalent in decor and amenities. I'm still searching. I have visited about 4 times total and have enjoyed each visit. I am aware though that if you cancel after 24 hours, they will charge you. I have never had to cancel. Other than that, I have always enjoyed my visits. I'm able to sit in the large relaxation room read and drink tea (Tea Forte). which is some of the best tea. The steam room is nice and the restroom facilities are a cut above the rest. I just wish they had included a jacuzzi when they decided to build this million dollar building!
The Spa At Gateway Centre is a US Spa based in Flint, Michigan. The Spa At Gateway Centre is located at 5300 Gateway Center, Flint, MI 48507, USA.
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